Customer Service Representative (CSR) - Pompano Beach, FL - Lindstrom Air Conditioning & Plumbing

Customer Service Representative (CSR) – Pompano Beach, FL

The role of the Customer Service Representative is to ensure all customers are well communicated and informed about service call scheduling.  Your goal is complete satisfaction.

Representative Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Identifying customer’s needs and clarify customer’s information in order to provide solutions
  • Schedule and coordinate all maintenance and service calls
  • Maintain the Service and Maintenance Technicians daily schedules
  • Insure the service calls are properly completed
  • Schedule any return trips with the customers if needed
  • Dispatch service technicians, one call at a time
  • Monitor the dispatch board to ensure technicians are productive

Job Qualifications

  • Minimum 3 years of experience required
  • High school diploma or GED equivalent required
  • Must be authorized to work in the US
  • Previous experience in a call center support role
  • Strong phone and verbal communication skills with active listening skills
  • Ability to multi-task, set priorities and manage time effectively
  • Attention to detail
  • Data Entry: Ability to enter accurate information and post invoices
  • Ability to type 45 WPM


  • Excellent Compensation
  • 401(k) Retirement Plan with Company match
  • Industries Top Health, Dental and Vision Insurance Plans
  • Additional Voluntary Benefit Plans Available
    • Accident
    • Short-term
    • Cancer
    • Hospital
    • Term Life
  • Direct Deposit
  • Paid Time Off (vacation, Sick, personal days)
  • Paid Holidays
    • New Years” Day
    • Memorial Day
    • Fourth of July
    • Labor Day
    • Thanksgiving
    • Christmas
  • Year-Round Work
  • Air Conditioned Vehicles, for applicable positions
  • Fuel Cards, for applicable positions
  • Sun Pass, for applicable positions
  • I-Pad, and Cell Phones for applicable positions
  • Continuous Career Training for your Professional Development
  • Reward Spiffs and Employee Contests

Apply Now

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