Customer Service Representative (CSR) - Pompano Beach, FL - Lindstrom Air Conditioning & Plumbing

The role of the Customer Service Representative is to ensure all customers are well communicated and informed about service call scheduling.  Your goal is complete satisfaction.

Representative Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Identifying customer’s needs and clarify customer’s information in order to provide solutions
  • Schedule and coordinate all maintenance and service calls
  • Maintain the Service and Maintenance Technicians daily schedules
  • Insure the service calls are properly completed
  • Schedule any return trips with the customers if needed
  • Dispatch service technicians, one call at a time
  • Monitor the dispatch board to ensure technicians are productive

Job Qualifications

  • Minimum 3 years of experience required
  • High school diploma or GED equivalent required
  • Must be authorized to work in the US
  • Previous experience in a call center support role
  • Strong phone and verbal communication skills with active listening skills
  • Ability to multi-task, set priorities and manage time effectively
  • Attention to detail
  • Data Entry: Ability to enter accurate information and post invoices
  • Ability to type 45 WPM

Benefits

  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Retirement Benefit
  • Disability Insurance
  • Paid holidays
  • Paid time off
  • Technical training
  • Incentive compensation programs
  • Supplemental health benefits

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