For a company in the business of serving others, being accessible to your customers is crucial. As technology evolves and computers have become as common as the phone, to stay competitive businesses need to utilize a variety of communication tools to meet the needs of all customers.
“These days you have to make it easy for customers to get a hold of you. Being in the service industry we feel it’s important to be available when the customer needs us, whether for an emergency, questions regarding heating, cooling or plumbing or even helpful tips for homeowners,” states Joe Canosa, General Manager of Lindstrom.
Lindstrom is always looking for ways to better serve their customers. In an effort to better communicate with their customers, they’ve come up with a variety of options, making it easy for homeowners to reach them, day or night.
24/7 Call Center. Lindstrom is open 24 hours a day, 7 days a week. 24-hour emergency service is available year-round. They can be reached at (888) 824-1800.
Website. The Lindstrom website is www.lindstromair.com. On the website you can view a variety of information, from products to services, important resource information and current promotions, as well as contact information and even the ability to schedule maintenance online.
Expert Online. You can also reach an expert online to answer any of your questions. When you go to Ask an Expert just type in your information, name, email, phone number and question. All questions will be answered promptly Monday through Sunday, 8 a.m. – 5 p.m.
Get Satisfaction. Another way to communicate is by providing feedback on your experience with Lindstrom on their website. It’s easy to submit feedback by going to the bottom of the Lindstrom website and choosing the link that says, “Tell Us How We're Doing“. Users have the option to rate services on the company as a whole, leave praise, share ideas and ask questions or report a problem and even sign up for their newsletter.
Home Service Expo. The Home Service Expo is another way for homeowners to get in touch with Lindstrom. When you enter the Exhibit Hall you’ll be able to “walk” down the air conditioning or plumbing aisle to view the Lindstrom booths. While at either booth browse current coupons, Ask an Expert or even schedule service online. The Home Service Expo is a great resource for everything related to Home Service. One of their unique features is their Media Library, where you can view short How-To clips and other useful tutorials about the latest products or services.
Lindstrom is making it easy to do business with them, by providing a variety of ways to communicate with them.
“We are in the business of helping our neighbors and feel it is important to be not only accessible in emergencies but to be able to listen to our customers wants and needs. Our various communication tools enables us to better serve and build stronger relationships with our customers.”